Terms and Conditions

Wooded River Terms, Conditions & Disclaimer

Shipments: Orders generally ship within 4 weeks (usually much sooner) from the date the order is received, subject to availability of fabrics. Stock items may ship sooner. Rush orders may be accepted in certain circumstances and are subject to a 15% surcharge.

Minimum Order Size: There are no minimum order sizes with a prepayment of your order. We accept Visa, MasterCard, and Discover. When prepaying by check, we must receive payment before the order can be released into production. To receive Stocking Dealer Status, there is a minimum opening order requirement of $500.

Drop Ship Fee: Orders can be drop shipped directly to your customer for a fee of $5.

Terms: To obtain terms, a credit application must be completed and signed. Upon review and approval by the Credit Manager, a limited line of credit will be established. Past due invoices will be assessed a late fee of 1.5% per month and will generally result in a loss of terms going forward.

Invoices: Invoices are either mailed or e-mailed (or both) within 24 hours of shipment to all retailers, depending upon their preference. The invoice will also contain any related shipment tracking information.

Receipt of Shipment: A packing list will be attached to the outside of the shipping carton. Please check the packing list against contents and notify Wooded River immediately of any discrepancy. Please do not dispose of the box or any packaging materials until you have inspected your order and are satisfied with the products you have received. If a freight carrier shipped your product, please inspect the product for visible damage BEFORE the carrier leaves. It is the customer’s responsibility to check all items UPON RECEIPT for obvious or concealed damage. All freight damage and loss claims are to be filed by the customer with the freight company immediately. The Wooded River Customer Service department will assist you in the process, but it is the customer’s responsibility to ensure that the problem is noted on the Bill of Lading before the shipper leaves your business. Please retain a copy of the Bill of Lading for your records and to help with the claim process.

Prices: Prices are subject to change without notice. Orders are subject to pricing at the time the order is processed.

Cancellations: Order cancellations must be in writing and received before merchandise is in production. Orders for standard products that are already in production that are cancelled will result in a 20% restocking fee. Custom orders may not be cancelled.

Returns: Unless prior arrangements are made, all returns must be within 30 days of initial shipment. All returns must be pre-authorized by Wooded River and are subject to a 20% restocking charge. No credit will be issued until Wooded River receives the return. Custom merchandise and merchandise not in the current catalog may not be returned.

Shipment Refusals: A Customer who refuses delivery of orders shipped in compliance with terms will be charged a 20% restocking fee plus all shipping costs and will result in a loss of terms.

Warranty: All products are guaranteed for 30 days from the date of purchase against defects in workmanship or materials. Wooded River does not warranty products against any abuse or negligence on the customer’s part.

Leather Disclaimer: The beauty of deerskin leather includes small holes that give it a true rustic appeal. We back each hole on the body of the pillow with a self suede. Some of our leathers have what is called "pull up". This term means that when the leather is stretched it will lighten in these stress areas. When the leather is released the color will migrate back. The effect is very forgiving and adds character to any application. Some light scratches can be hand rubbed out. Color variations should be expected from hide to hide and within dye lots. Natural characteristics such as healed scars, scratches, neck and belly wrinkles will be apparent throughout the leather. Real leather reflects the trails of life-healed scars, wrinkles, bites and brands that make each hide different and unique. Color variations and shading are to be expected. Multiple hides are essential to build on piece of furniture. Deerskin leathers are recommended for accent pieces, such as throw pillows and accessories. Deerskin is NOT recommended for use on furniture.

Wooded River Disclaimer: Every effort has been made to use accurate photographs, product descriptions, and specifications at the time of printing. However, because of continuous and progressive product improvement, specification, descriptions, and printing are subject to change without notice of obligation. Scars, wrinkles and folds all contribute to the natural beauty of top grain leathers and do not affect the performance or longevity of the leather. The appearance of these characteristics varies from minimal to prominent, depending on the hide selection and processing. Dyes are absorbed differently throughout the hide and some color variation is normal and expected.